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Solution · Traveller Communication

Traveller Communication. Current travel data. One consistent brand.

NP4 connects current travel information with content from the TD doc CMS and delivers branded, responsive Traveller Communication — from itineraries and rebookings to vouchers, Advisories, Country Reports and other Security information.

Situation

When every journey change also changes communications

Itineraries, offers, rebooking confirmations and additional information need to stay current, clear and consistent with the company brand. Distributed text maintenance and manually created documents make this process slow and error-prone. TD doc combines current travel data with centrally maintained content for consistent traveller communication.

Travel data and centrally managed content are combined for traveller communication.

What typically becomes difficult

Booking changes do not reach documents and travellers consistently.

Brand, language and content requirements are maintained in multiple places.

GDS content alone does not cover check-in, baggage, CO₂, security and customer-specific guidance.

NP4

The role of TD doc and the TD doc CMS

TD doc receives current journey components and enriches them with centrally maintained content, guidance and templates from the TD doc CMS. Within the agreed scope, this also includes Advisories and Country Reports. TD doc creates branded Traveller Communication as responsive HTML email, optional PDF documents, vouchers and other agreed formats.

Approach

From a clear scope to dependable operations.

  1. Maintain content centrally

    Structure content blocks, guidance and templates in the TD doc CMS for the agreed use.

  2. Connect travel data

    Receive current journey components and available additional information from defined sources.

  3. Deliver on brand

    Combine content, language and corporate design into email, PDF, vouchers or other formats through defined rules.

  4. Reflect changes

    Include rebookings and new travel information in the next document and communications state.

FAQ

Enterprise questions

Which content can be maintained through the TD doc CMS?

Within the agreed scope, central content blocks, guidance, templates, travel content, Advisories and Country Reports can be maintained and delivered in the corporate design. Riskline can optionally automate the creation, updating and deletion of outdated security content.

Which output formats does TD doc support?

The described scope includes responsive HTML email, optional PDF attachments, vouchers and other agreed journey information and messages.

Can TD doc enrich content beyond the GDS?

Yes. Depending on the available source and configuration, this can include check-in links, baggage allowances, CO₂ values, contact data, security information and customer-specific guidance.

Discuss the scenario using your actual landscape.

Let us review your current landscape, objectives and relevant data and process requirements.

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